HELP

What is an ICANN Account?

An ICANN Account is a single identity, single sign-on access for multiple community-facing ICANN applications. It serves as one place to manage basic information (name, email, password) and a means of secure access to connected services. Over time, ICANN applications will be integrated and available for single sign-on with your ICANN Account.

Who should create an account?

Anyone can create an ICANN Account. Community members who use ICANN applications that are integrated with the account service will automatically be migrated and prompted to set credentials for their ICANN Account.

What applications can I access through my account?

As of January 2019, the following services are integrated with ICANN Account:

  • ICANN Learn
  • Centralized Zone Data Service (CZDS)

If you navigate to an application above, you will need to sign in through your account to access certain content. When you sign out of an application, you will be returned to your account dashboard, which displays connected applications. Sign out from your dashboard to end your session entirely.

How do I create an account?

  1. From the Sign In page, click Create Account on the right-hand side.

    You can also start this process from any connected app by clicking Create Account.

  2. Complete the form and required fields and click Create Account.

    Note the email address username cannot be changed.

  3. Look for an email from no-reply@icann.org.

    Try checking your spam folder if you don’t see an email.

  4. Click the link in the email to verify your identity and finish setting up your account.

    The reset link expires in 48 hours; start over if the link is no longer valid.

  5. Set a password that meets listed requirements and click Activate Account.

  6. Sign into your account.

How do I sign in?

You can visit this page to sign in: https://account.icann.org

You can also navigate to connected applications listed above and click Sign In . Once authenticated, you will be returned to the application on which you started.

How do I reset my password?

  1. From the Sign In page, click Forgot Password?.

  2. Enter the email address (username) of your account and click Reset Password.

    Note: Only click the checkbox if you have previously saved a recovery email address to your account (this is not common).

  3. Look for an email from no-reply@icann.org.

    Try checking your spam folder if you don’t see an email.

  4. Click the link in the email to verify your identity and reset your password.

    The reset link expires in 48 hours; start over if the link is no longer valid.

  5. Set a new password that meets listed requirements and click Reset Password.

  6. Sign in with your new password.

What information is associated with my ICANN Account?

Your ICANN Account stores the minimum amount of information needed for account functionality: name, email, password.

Once logged in, you can manage this information and make updates as needed. While your username, the email address you first sign up, cannot be changed, you can update the email address to which account notifications are sent. You can also set a recovery email address as a backup to use in the forgot password process.

In your account management settings, you can view the applications you’ve used and manage your access and data across those applications.