HELP

What is an ICANN Account?

An ICANN Account allows you to securely access all your ICANN services and manage your information such as name, email, and password, using only one set of login credentials. Not all ICANN services are currently connected with ICANN Account, but more services will soon be added.

Create an ICANN Account

  1. From the Log In page, click Create an account.
  2. Complete the required fields and click Submit.
  3. A verification email will be sent to you from no-reply@icann.org. Check your spam folder if you do not see the email in your inbox.
  4. Click the link in the email to verify your identity. The link expires in 48 hours; restart the process if the link is no longer valid.
  5. Create a password and enter any additional profile information, then click Activate Account.

What if I forgot my password?

  1. From the Log In page, click Forgot Your Password?.
  2. Enter the email address associated with your account and click Send verification email.
    Note: Only click Send to Recovery Email Address if you have previously saved a recovery email address to your account.
  3. A verification email will be sent to you from no-reply@icann.org. Check your spam folder if you do not see the email in your inbox.
  4. Click the link in the email to verify your identity. The link expires in 48 hours; restart the process if the link is no longer valid.
  5. Create a new password that meets the listed requirements and click Update Password.
  6. Log in with your new password.

How do I change my password?

  1. Sign into your ICANN Account.
  2. Hover over your name in the upper right corner.
  3. Click Manage Account.
  4. Click the Security tile.
  5. Click Reset Your Password.
  6. Follow the requirements to change your password and click Update.

How do I change my email address?

  1. Sign into your ICANN Account.
  2. Hover over your name in the upper right corner.
  3. Click Manage Account.
  4. Click the Security tile.
  5. Click Update Your Email Address.
  6. Enter your new email address and click Submit.

How do I change my profile information?

  1. Sign into your ICANN Account.
  2. Hover over your name in the upper right corner.
  3. Click Manage Account.
  4. Click the Profile tile.
  5. Enter the new information and click Update.

What should I do if I did not receive a verification email after creating an ICANN Account?

Check your spam and/or junk folder(s). If you still do not see the verification email, contact globalsupport@icann.org.

What is the difference between Delete Your Data and Delete Your Account?

Delete Your Data allows your information to be removed from one or more services but still maintains access to your ICANN Account.

Delete Your Account removes your ICANN Account and associated information, as well as your access to all connected services. If you want to download your ICANN Account information, make sure to do so before deleting your account. However, if you want to access ICANN services in the future, you must create a new ICANN Account.

What should I do if I have questions about my ICANN Account?

Email globalsupport@icann.org.

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