HELP

An ICANN Account allows you to securely access all your ICANN services and manage your information such as name, email, and password, using only one set of login credentials. Not all ICANN services are currently connected with ICANN Account, but more services will soon be added.

1. From the Log In page, click Create an account.
2. Complete the required fields and click Submit.
3. A verification email will be sent to you from no-reply@icann.org. Check your spam folder if you do not see the email in your inbox.
4. Click the link in the email to verify your identity. The link expires in 48 hours; restart the process if the link is no longer valid.
5. Create a password and enter any additional profile information, then click Activate Account.

1. From the Log In page, click Forgot Your Password?.
2. Enter the email address associated with your account and click Send verification email.
   Note: Only click Send to Recovery Email Address if you have previously saved a recovery email address to your account.
3. A verification email will be sent to you from no-reply@icann.org. Check your spam folder if you do not see the email in your inbox.
4. Click the link in the email to verify your identity. The link expires in 48 hours; restart the process if the link is no longer valid.
5. Create a new password that meets the listed requirements and click Update Password.
6. Log in with your new password.

1. Sign into your ICANN Account.
2. Hover over your name in the upper right corner.
3. Click Manage Account.
4. Click the Security tile.
5. Click Reset Your Password.
6. Follow the requirements to change your password and click Update.

1. Sign into your ICANN Account.
2. Hover over your name in the upper right corner.
3. Click Manage Account.
4. Click the Security tile.
5. Click Update Your Email Address.
6. Enter your new email address and click Submit.

1. Sign into your ICANN Account.
2. Hover over your name in the upper right corner.
3. Click Manage Account.
4. Click the Profile tile.
5. Enter the new information and click Update.

Check your spam and/or junk folder(s). If you still do not see the verification email, contact globalsupport@icann.org.

1. Sign into your ICANN Account.
2. Hover over your name in the upper right corner.
3. Click Manage Account.
4. Click the Security tile.
5. Click Manage MFA.
6. Click Enable next to the method of authentication (Voice Call Authentication or Time-based One-time Password (TOTP) Authentication) you would like to set up.

For Voice Call Authentication:

1. Select your Country or Territory.
2. Enter your phone number.
3. Click Call.
4. Enter your code and click Activate.
   Note: If you missed your call or entered the wrong code, click Redial to get a new code.
5. A confirmation message will appear that voice call authentication has been successfully set up.

For Time-based One-time Password (TOTP) Authentication:

1. From your ICANN Account, choose your mobile operating system (Android or iOS).
2. On your mobile device, download and install TOTP Authenticator from the Google Play or App store. If you already have TOTP Authenticator on your mobile device, skip this step.
3. Click Next.
4. Open TOTP Authenticator and tap Get Started (first time installation only) or + in the lower right corner.
5. Tap Scan a QR code and scan the barcode.
   Note: if you cannot scan the barcode, click Get Secret Code and enter the code into your TOTP Authenticator app.
6. On ICANN Account, Click Next.
7. Enter the passcode displayed on TOTP Authenticator and click Next.
8. A confirmation message will appear that TOTP Authentication has been successfully set up.

Delete Your Data allows your information to be removed from one or more services but still maintains access to your ICANN Account.

Delete Your Account removes your ICANN Account and associated information, as well as your access to all connected services. If you want to download your ICANN Account information, make sure to do so before deleting your account. However, if you want to access ICANN services in the future, you must create a new ICANN Account.

Email globalsupport@icann.org.